Detailed Case Study

Name of the company: Carithers-Wallace-Courtenay Holdings, Inc.

The Lagging Areas

• Accounts Payable
• Acknowledgment processing
• Messy documentation

GFF Solution

Loretta Sechrest from CWC had been trusted to bring efficiency and improve the functioning of the Accounts payable department. Even with her acute knowledge of accounting and managing the operations of the Furniture industry, she knew she needed to bring in an expert here. She started looking for a partner firm that would not only improve the efficiency of the function but also bring savings.

After talking to GFF's Dhiraj, she was convinced that his prior experience of handling many furniture dealers will help him to achieve what she has been trying to do. She brought in Dhiraj and his team to take over the processing of accounts payable at CWC. Dhiraj and his team’s experience came in handy to resolve many challenges.

Their proven solution of capturing the documents, identifying the challenges, and communicating with the team helped improve the efficiency of the CWC team. While working with GFF's team, CWC decided to move to the new system CORE from TeamDesign. GFF, with its proven expertise in all the major Furniture Industry Software, was more than ready to facilitate a smooth transition. The team supported it without levying any additional costs to CWC.

Client Benefits

For over 4 years now, CWC has been using GFF’s services. They have also outsourced their Acknowledgment Processing to the GFF team who have proven to be an unmatched partner. GFF's team is successfully performing both AP and Acknowledgment Processing functions very effectively and their services are uninterrupted.

GFF has helped CWC to create a simple and effective process to manage the system by Managers and Associates. GFF's team efficiently identifies the underlying challenges and sets up measures to adapt to the changes immediately. CWC was able to make their projects managers more customer-facing. They can save thousands of dollars each year by outsourcing the accounts payable and acknowledgment processing functions to GFF.

The workflow at CWC is now efficient and uninterrupted services. They now utilize a very responsive system which has made data processing easy by using the latest technologies such as document management systems, workflows, and approval processes.